Kiehls Store Manager

Embrace Your Nature. At Kiehl’s, we believe that skincare is a celebration of individuality and a journey to feeling your best in your own skin.

We empower every individual to embrace their unique story and care for their skin with confidence, using products rooted in science and inspired by nature.

Driven by a passion for sustainability, community, and inclusivity, we offer high-quality formulations and personalized experiences, inviting everyone to join our mission of healthy skin for all.

Join us in shaping the future of skincare, where authenticity and care come first, and become part of a brand that celebrates individuality and the power of nature.

Who we are looking for:

• A Skincare Enthusiast: You're passionate about all things skincare and love sharing your expertise with your team and customers! You're a pro at giving personalized advice and helping people find the perfect products to achieve healthy, radiant skin.
• A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique needs, and helping them create a skincare routine that expresses who they are.
• A Growth Champion: You're passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
• A Trendsetter: You’re always on top of the latest skincare and wellness trends. Whether it’s in-store or online, you know how to connect with people and build a community around your passion for skincare.
• A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve outstanding results through your team.
• A Kiehl’s Ambassador: You're a true believer in the Kiehl’s mission and values. You're passionate about our iconic brand and can’t wait to represent it.

What you will be doing:

People Management and Development

• Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them into the world of Kiehl’s and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.
• Performance Monitoring and Feedback: Provide regular and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
• Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.

• Talent Acquisition: Lead the recruitment and selection process for Kiehl’s Customer Representatives, identifying and attracting top talent to build a high-performing team.
• Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.

Elevating Customer Experience

• Embodying Brand Excellence: Act as a Kiehl’s brand ambassador, providing a personalized and welcoming customer experience through exceptional service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Kiehl’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Deliver the Kiehl’s Service Experience: Ensure that the team delivers the Kiehl’s service model, providing exceptional customer service to all.

Driving Retail Performance

• Exceeding Sales Targets: Develop and execute strategic plans to achieve and surpass retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and activations that create memorable customer experiences and generate excitement for Kiehl’s.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
• Cultivating Client Loyalty: Implement strategies to build and maintain a loyal customer base, fostering long-term relationships and driving repeat business.

Operational Excellence

• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development – Invest in Your Future with Kiehl’s

At Kiehl’s, we are committed to your growth and development. Here’s how we’ll support you every step of the way:

• Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brand and culture. From day one, you’ll become an integral part of the Kiehl’s community.
• Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, and skincare knowledge.
• Immersive Brand Experience: Connect with the wider Kiehl’s community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brand and values.
• Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting skincare products at regular training events, staying ahead of the curve.
• On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
• Career Growth Opportunities: Collaborate with your Area Manager and Education team to chart your career path and unlock your full potential within Kiehl’s and L’Oréal Luxe.

Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal

Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
• Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld